Return Policy

At O’Brien’s Saddlery we make work hard to make your shopping online experience with us as convenient as possible. If you do wish to return or exchange your purchase, we are happy to accept returns provided that the goods are unused, are not damaged and within 28 days of receiving them.

The goods must be in perfect condition. All goods are subject to approval.

Due to strict Health and Safety requirements, riding hats and skullcaps are not included in the returns policy and will not be accepted. This does not, however, affect your statutory rights.

Personalised or made to order goods cannot be returned.

If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and O’Brien’s Saddlery will therefore not accept them as a return.

In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.

Where goods are returned due to the customer selecting an incorrect size and requiring an exchange for the appropriate size instead of a refund, the goods are returned at the expense of the customer and an additional carriage fee is incurred by the customer.

Goods being returned to O’Brien’s Saddlery are the responsibility of the sender; we recommend that you obtain a certificate of postage. O’Brien’s Saddlery will not be responsible for goods lost in transit.

Refunds will be made on receipt of returned goods and credited by the same method as the original payment.

Should there be an omission or error with your order, or in the rare event that goods have been damaged in transit please notify us by email or phone immediately. All shortages and omissions must be reported within 3 days of receipt of order.